This letter is to express my recommendations for Regal surface and Stone as both a cabinet installer, as well as a secondary countertop fabricator for Lowes.
I have had the privilege to work with Regal Surface and Stone on numerous projects over the past year. They have been excellent in both roles that they have taken over at our store. They stepped in as a Legacy cabinet installer for us right after the PSI program launched in our store just over a year ago. We have worked together to streamline our detail process so the customer has a quick turnaround time from measure to design.
During an early cabinet installation, we had a customer who was in desperate need of counter tops quicker than our average 4+ week lead time due to them leaving the country for work. I spoke with management at our store and we were able to get Regal on board as a ‘Local Granite’ installer.
Since then, I have had Regal do multiple jobs where timeframe was an issue. They have a very professional office staff that has made our customers very pleased with the process and overall buying experience. Due to pricing from Regal’s suppliers, we have also been able to be more competitive with other local granite shops and make better margin in store.
Like any other trade business, there are occasional unforeseen issues that arise from time to time. In any instance, when we have had a problem during installation, Regal has been quick to make sure the customer is never left short of 100% satisfied. They always respond quickly to customer concerns, and work diligently with the store to resolve any issues.
Kitchen Sales Specialist
Efficiency accompanied by courtesy is a rare combination in today’s work world. The combination extended to Regal Surface and Stone, by you and your crew, during the recent weeks was so very impressive. The fabricating and installation of the kitchen countertops and the bathroom vanities was impeccable, also; to include the installation of the miscellaneous bathroom sinks and kitchen/bathroom faucets.
Your concern and personal assistance for our senior’s was sincerely appreciated and should become more widespread. The residents are “still talking” about how pleased they are with their new updated look and the nice buffet luncheon that you provided for them upon completion of your work.
Thank you, from our company to your, for a job completed with most excellence!
Barbara K. – House Manager
Church of Christ Care Center
We needed some grab bars placed in our bathrooms for my husband’s safety. Lauren, from Regal Surface and Stone came out on Monday to install them for us. It was a small job but he treated it as though it was a completely new bathroom. He was patient while my husband indicated where the bars were the most helpful and he was pleasant while he did his work. He was altogether a contractor that I would indeed have back on a major job. Thank you, Regal, for sending such a qualified and efficient young man!
– Barbara B. of Clinton Township